Achieving Excellence
Our Mission
To provide excellent health care for the people and communities we serve and to advance health care through education and research.
Achieving Organizational Excellence
A review of the administrative and business literature tell us that the characteristics and of successful, high performing organizations include:
- Leadership
- Relationships
- Planning
- Execution
- Continuous Improvement
Leadership
- Values
- Vision
- Destination in mind while we journey toward achieving excellence
- Culture
- Commitment
- Transparency
- Understand the power of people (HHS Leadership Development Model)
Relationships
- Mutual trust and respect
- Power of people
- Growth & Development
- Retain
- Reward and Recognize
- Tell stories
Planning
- The power of alignment - search for synergy and linkages
- Manage complexity through planning
- Translation of ideology into mission, goals, tactics, objectives and practices
- Idealism and pragmatism
- Identification of Priorities
- Alignment with Corporate Goals & Objectives
- Development & tracking work plans
Execution:
- Utilize systematic process of rigorously discussing the how's and what's, questioning,
- Tenaciously follow-through
- Ensure accountability
- Part of everyone's job - can't just generate ideas
Continuous Improvement:
An organizational philosophy that seeks to meet clients' needs and exceed their expectations by using a structured process that selectively identifies and improves all aspects of service (Canadian Council on Health Services Accreditation).
- "Try-storming"
- Make sure you generate a reasonable number of mistakes
- Always opportunity to improve
- Environment where its OK to fail and yet able to distinguish when failure will lead to disaster
- There are several methodologies, all with similar elements:
- Juran - Diagnostic Journey, Remedial Journey, Holding the Gains
- Six Sigma - 1 defect in 3.4 Million opportunities
- Lean - No waste, more with less
- FOCUS - PDSA (Find a problem, Organize a team, Clarify the current process, Understand variation, Select an improvement, Plan, Do, Study, Act)
- IHI Model for Improvement (Adapted from Langley, Nolan, Nolan, Norman and Provost)